SHIPPING POLICY
All products are subject to availability and we attempt to dispatch all orders before 3pm the same working day. If you have not received your order within 7 days please contact us.
FREE postage for all UK orders (UK mainland only) and are sent out by Royal Mail 24. Postage options are as follows.
International Shipping within Europe - £6.95
We would be happy to confirm delivery charges outside of Europe upon request
RETURN POLICY
All our products are manufactured to the highest standard and we want you to be 100% happy with your purchase and offer a 30 day "no quibble" guarantee"
If you change your mind, or the purchase is not suitable, you may notify us to cancel the contract within 30 days after the day of receipt of item(s) and you have a duty to take reasonable care of the item(s) until we receive the item(s) back. Return posting costs will be at your expense. We will not accept back any product that has been misused or majority used. All returns will be inspected, any of the above will void a refund.
For returns please e mail: newpet@protonmail.com and we will forward you our address.
CANCELLATION POLICY
We aim to dispatch all orders the same working day, if you wish to cancel an order placed, this must be done within 1 hour of placing it via email to newpetnutrition.co.uk Once your order has been dispatched it cannot be cancelled, however we may offer a refund if the product is returned undamaged and you adhere to our returns policy.